Common Questions:
What are the system requirements for running Everway products?
Can system requirements keep me from accessing Unique Learning System?
What steps can I take if content isn’t loading?
System Requirements:
It is important to keep your system updated to successfully use Everway's online solutions. For an optimal experience that will result in the best possible access to your subscriptions work with your IT team if any portion of the Everway system requirements are not met.
Supported browsers include:
- Chrome
- Microsoft Edge
- Safari
Recommended Devices
We do our best to ensure solution compatibility with all device types. We recommend using one that supports the latest versions of the browsers listed above. For the best experience when using an iPad, we recommend using the most recent version of iOS on a 7th-generation or newer device.
Required
To use Everway's online solutions, the following resources are necessary.
Everway.com
Our websites will all be migrating to the *.everway.com domain.
n2y.com
Many solutions are found at the *.n2y.com domain.
SignalR Service
SignalR service, available at n2y-prod.service.signalr.net, is used for Positivity to send messages in the browser.
Extension and App URL Whitelist
Our full list of URLs for our extensions and apps can be found here: URLs for Whitelisting Assisting Solutions
Optional
To have the best experience with n2y solutions, we recommend the following optional resources.
Azure Application Insights
For the optimal performance of n2y solutions and to receive guides, we suggest whitelisting App Insights.
Zendesk
To access on-demand help for educators and administrators, we recommend Zendesk, which is available at the three domains below.
- everway.zendesk.com
- assets.zendesk.com
- ekr.zdassets.com
Pendo
Everway suggests whitelisting Pendo, which creates guided walkthroughs for educators and administrators and is available at the three domains below.
- cdn.pendo.io
- data.pendo.io
- pendo-static-5486591043567616.storage.googleapis.com
Using the Google API is especially helpful for Google Maps in News2you, and is available at the domain googleapis.com.
Additional Troubleshooting:
If your computer meets the system requirements, try these additional troubleshooting steps.
- Clear your browser’s cookies and history. In most computer-based web browsers, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).
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Try going directly to app.everway.com to sign in.
- Be sure to type this directly into your browser as using a Saved link or Bookmark may not always work properly.
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Install the latest version of your web browser.
- Check the version by visiting this website.
- Update your IT team with our Whitelisted sites listed on this page to ensure top performance.
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If you are seeing an error message, please take a screenshot and send it to na-support@everway.com.
- Try using a key on your keyboard that says “Print Screen” or “PrtScn”.
- Press this key, and then compose an email.
- Press Ctrl+V to paste the image directly into the email.